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Medicines Management

Supporting patients to take their medicines safely and effectively

Medicines Management

About the service

The role of the Medicines Management team is to support patients in taking their medicines safely and effectively. The aim of the service is to improve patient outcomes by optimising medicines use.


The Pharmacists and Pharmacy Technicians are also available to healthcare professionals for advice on specific patient medication issues, particularly for complex patients.

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Who is this service for?

The team can provide support with:

  • Assessing medication compliance issues that cannot be resolved through discussion with the patients community pharmacy
  • Assessing patients who appear to be under or over using their medication
  • Conducting a non-urgent clinical medication review
  • Rationalising or optimising medications.

Registered professionals may find the Medication Compliance Assessment Tool helpful when assessing patient compliance with medication. The tool helps identify specific issues patients may be having with their medication, suggests solutions and indicates when to seek advice or refer to an NSCP pharmacist.

Referral Criteria

If you are a healthcare professional and wish to refer a patient to our service, please review the referral criteria below and if the patient meets the criteria, complete the referral form.

The Medicines Management team will consider referrals from healthcare professionals for housebound patients or patients with restricted mobility registered with a North Somerset GP who are having difficulties in managing their medicines.

Patients who might be suitable for referral to the team are:

  • Patients who are confused about their medication e.g. if medication has been changed during a hospital admission

  • Patients who are possibly receiving unnecessary medication e.g. taking regular analgesia when there is no regular pain

  • Patients with complex compliance issues e.g. taking high risk medicines such as methotrexate, warfarin

  • Patients at risk of falling or have a history of falls where this might be related to their medication

  • Patients not taking their medication as intended due to side effects

A member of the team may visit the patient to undertake an assessment of the patient and agree resolutions to the medication problems highlighted in conjunction with other healthcare professionals involved in their care.

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Contact us

Castlewood, PO Box 237, Tickenham Road, Clevedon, North Somerset, BS21 6FW

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